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FAQ

 

1. What is a gemstone?

A gemstone is the name given to a piece of mineral (or other rock or organic material) that after it has been cut and polished has been made into a piece of jewelry or another accessory.

Most rough gemstones may look like ordinary rocks or pebbles. After cutting and polishing, their full color and luster can be seen.

2. How are gemstones formed?

There are generally 4 ways gemstones can form:

  • Igneous- These minerals are created deep within the earth (Diamonds, Ruby, Sapphire, Peridot)
  • Hydrothermal- Gemstones are formed when bodies of mineral rich water cool (e.g. Emeralds)
  • Metamorphic- As the name suggests, these are gems that are ‘morphed’ due to intense heat and pressure. (Sapphire, Ruby, Spinel, Garnet)
  • Sedimentary- Gems that form due to water depositing sediments (Malachite, Azurite, Opal)

3. What is a freshwater pearl?

Freshwater and saltwater pearls may look quite similar, but they come from different sources. Cultured freshwater pearls are farmed pearls, grown using freshwater mussels. 

4. Why is my gemstone not 100% clear?

Natural materials have natural imperfections, which give them their unique identity. Gems that are entirely clear and contain no inclusions are most likely man made.

Gemstones have some degree of naturally occurring inclusions which can be in the form of a cloud, or crystal. This gives each stones its unique appearance and no two stones are alike. 

5. What is sterling silver?

Sterling silver is a precious metal which will last a lifetime. Sterling silver is an alloy of silver containing 92.5% of weight of silver - hence the hallmark '925'.

6. Why does my sterling silver tarnish?

Silver needs to be combined with other metals as pure silver is too soft to be worked with. The other metals, typically copper, that make sterling silver tarnish. The copper reacts to moisture and sulfur in the air, causing the sterling silver tarnish. Silver tarnishes faster in areas with high humidity and air pollution.

7. How do I take care of my Stella Rose sterling silver jewelry?

It is important to properly store and care for your sterling silver jewelry in an area with low humidity and preferably an airtight bag.

It is best to remove your sterling silver jewelry before exercising, swimming, showering, applying hair products and lotion, as these can cause your jewelry to lose it's luster more quickly. 

Even the best cared for jewelry will sometimes require cleaning. While there are many solutions available to polish silver, we recommend using a non-abrasive  silver polishing cloth .  A liquid solution polishing solution might damage the more delicate pearls and gemstones in your Stella Rose collection.

8. Will I receive the exact item in the website picture?

Natural materials (e.g. gemstones and pearls) have natural imperfections, which give them their unique identity. Because of these slight differences and that our creations are handcrafted, no two will be alike. Hence there will be minor differences in your ordered item, compared to the website picture.

Please note we will periodically update our product picture when there are material differences in the color or shape of our gemstones, based on the latest supply of our materials.

9. Do you accept customized orders?

Please feel free to contact us at stellarosecharms@gmail.com for customized enquiries. Kindly note customized orders might be subject to different prices and longer order processing times.

10. What if there is a problem with my order?

We will do our best to help! Please feel free to contact us at info@stellarosecharms with any issues.

11. What does Stella Rose packaging look like? 

All Stella Rose bracelet and necklace charm collections are beautifully packed in our signature, designer charm box and our blue gemstone introduction card. Special collections also include an additional card which explains the collection and its unique meaning in greater detail.

Our pendant style necklaces and charm trio sets are packed in a smaller Stella Rose box. 

12. What are your order processing and delivery times?

For our in-stock Stella Rose Sterling Silver Collection our usual order processing takes from 4-6 working days. Customised orders might take longer. 

For customised orders from our 14K Gold Collection (choice of 14K gold colour and gemstone), ordering processing can take up to 10-14 working days.

In addition, shipping time varies by destination and choice of shipping method.